zamano operates a rigorous set of guidelines and internal procedures to guarantee compliance with changing industry regulations in all the territories in which the company operates.
In the face of many new developments in the mobile content space, and ever-increasing customer awareness, the company continues to take pro-active steps to enhance consumer confidence.
In addition, the Group is fully engaged in defining - together with Mobile Network Operators, regulators and other leading players - new measures to bolster such confidence, taking into account the new payment and billing services currently being introduced in key markets.
Major elements of the procedures include:
- Increased auditing and monitoring of all services and service providers
- The appointment of a customer care manager, reporting to zamano’s CFO, responsible for customer advocacy.
- Increased investment in I.T. facilities for call centre staff dealing directly with consumers
- Increased training of all customer-facing staff to improve awareness of compliance codes
- A commitment to ceasing business relationships with companies not similarly committed to regulatory compliance