HelpText
HelpText brings text messaging into call centres by streamlining interaction between call operators and end users. It is suitable for all companies looking to interact with their customers and opens up new revenue streams through SMS. Instead of having one operator per live call, an operator using HelpText can simultaneously monitor and correspond with an unlimited number of customers by text.
There are no such things as abandoned calls anymore, as all messages are immediately stored and allocated to operators once they become available. As well as its unique queuing system, HelpText also intelligently matches customers to operators they have been dealing with before and provides a full history of previous interactions.
Childline use HelpText to enable their volunteers provide 1 to 1 support to kids via a free text short code. Where calls overflow were previously abandoned, volunteers now can work on more than one text message conversation with kids at once.
There are no such things as abandoned calls anymore, as all messages are immediately stored and allocated to operators once they become available. Aswell as its unique queuing system, HelpText also intelligently matches customers to operators they have been dealing with before and provides a full history of previous interactions.